To connect a CONNECTED WASH machine to your network without any issues, there are a few prerequisites that need to be fulfilled. You can find these here: www.connected-wash.biz/tech-requirements
The CONNECTED WASH app is available in the Apple App Store and for Android devices in the Google Play Store. The app is also available as a web application at the following URL: www.connected-wash.biz/app
The app is available for the operating systems iOS and Android, but not for Blackberry. There is also a browser version available.
The machine only transfers operating data (e.g. temperatures) and machine notifications (e.g. fault messages). No personal data, location data (GPS) or audio/video data is transferred.
As soon as the machine is switched on, it regularly sends data. When the machine is switched off, no data is sent.
The data is completely secure. It is stored and backed up in our Winterhalter data centre in Meckenbeuren.
In this case there is a fall-back server which stores the data during this time. Thus no data is lost.
The machine is equipped with “buffer storage”, so the data is not lost. As soon as the internet connection is working again, the data is sent.
Please check the connection using our analysis tool, at the following link: CONNECTED WASH Analysis Tool.
Normal washing will not be impaired by the internet connection failing.
Make sure of the following points:
You also need to change the password for the web-configuration interface of the warewasher. You can find details on doing this in the next question and answer.
You access the web configuration interface by entering the IP address of the warewasher (see PIN Menu) into your browser. Register with the username “admin” and the password “admin”. You can change the password in the area on the left-hand side. Please make a note of your password.
The factory setting means that you receive a notification only in the case of a serious error or particular machine conditions (e.g. lack of detergent). However, you can adjust these settings in the app at any time.
Open the app and open Profile/Push & Approval. Here you can adjust the settings as you wish.
The number of entries is unlimited. So that you can always maintain an overview, you can filter which time periods are shown.
If the current date and time are set incorrectly, the wash cycles in the background are counted, but they do not appear in the overview. Please check that the date and time are set correctly and correct accordingly (see operating instructions, PIN menu).